Privacy Policy.

Blue Nickel Solutions (Pty) Ltd ("Blue Nickel", "we", "us" or "our") is committed to protecting the privacy and personal information of everyone who interacts with us and our website. This policy explains what personal information we collect, why we collect it, how we use and safeguard it, and the rights you have in respect of your information.

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and any other applicable laws.

1. Who we are

Blue Nickel Solutions is a process engineering and software company serving the mining and processing industries, established in 2005, with offices in Centurion and Rustenburg, South Africa.

2. Information we collect

We only collect personal information that is necessary for the purposes set out in this policy. This may include:

• Identifying information you provide through our contact and demo-request forms — such as your name, company, email address and phone number;
• The content of any message or enquiry you send us, including the products or services you are interested in;
• Correspondence and records of our communications with you;
• Technical information automatically collected when you visit our website, such as your browser type, device and general usage data (where analytics are enabled).

3. How we use your information

We use your personal information to:

• Respond to your enquiries and demo requests;
• Provide and improve our products, solutions and services;
• Communicate with you about your enquiry, project or our offerings;
• Maintain accurate business records;
• Comply with our legal and regulatory obligations.

We will not use your personal information for purposes that are incompatible with those listed above without your consent, unless required or permitted by law.

4. Lawful basis for processing

We process personal information where: you have given consent; it is necessary to take steps at your request before entering into a contract, or to perform a contract with you; it is necessary to comply with a legal obligation; or it is in our legitimate business interests, balanced against your rights.

5. Sharing your information

We do not sell your personal information. We may share it only where necessary with:

• Trusted service providers who assist us in operating our business and website, under appropriate confidentiality and data-protection obligations;
• Professional advisers, where reasonably required;
• Authorities or regulators, where required by law.

6. Storage and security

We take reasonable, appropriate technical and organisational measures to protect personal information against loss, unauthorised access, disclosure or misuse. Information submitted through our website is stored securely and access is limited to those who need it to fulfil the purposes described above.

We retain personal information only for as long as it is necessary for the purposes for which it was collected, or as required by law.

7. Cross-border transfers

Where personal information is transferred outside South Africa (for example, where a service provider hosts data abroad), we take steps to ensure it receives a level of protection consistent with POPIA.

8. Your rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you;
• Request correction or deletion of your personal information;
• Object to the processing of your personal information in certain circumstances;
• Withdraw consent, where processing is based on consent;
• Lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact us at info@bluenickel.co.za.

9. Cookies and analytics

Our website may use cookies or similar technologies to ensure the site functions correctly and to understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the effective date shown above.

11. Contact & complaints

For any questions about this policy or how we handle your personal information, contact our Information Officer, Theo van Schalkwyk, at theo@bluenickel.co.za, or our general office at info@bluenickel.co.za or +27 12 012 6045.

You may also contact the Information Regulator of South Africa: